Tag Archives: Client Experience

Always On with Duncan MacPherson

Be a Business Owner, Not Just an Advisor with Frank LaRosa (Ep. 85)

Advisor, Business, Coaching, Consulting, Education, Finance, Financial, Uncategorized, , , , , , , , , , , , , , , , , , , , ,

In this episode, Duncan MacPherson sits down with Frank LaRosa, CEO of Elite Consulting Partners and host of Advisor Talk with Frank LaRosa Podcast, for a powerful conversation about navigating transitions in the financial services space.

Frank shares his experience helping advisors make meaningful and measurable moves, whether scaling up, going independent, or rethinking their next chapter. Together, Duncan and Frank explore how to:

  • Prime and prepare for any professional transition
  • Launch with clarity, confidence, and the right messaging to clients
  • Maximize long-term success once the dust settles

They also dig into the mindset behind real growth, balancing what you’re getting with who you’re becoming, and how advisors can think bigger about enterprise value, leadership, and personal fulfillment.

If you’re considering your next move, this episode will help you make it the right one.

Resources Mentioned:

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Connect With Frank LaRosa:

About Our Guest:

Frank LaRosa is the Chief Executive Officer of Elite Consulting Partners, a nationally recognized leader in financial advisor recruiting, transition consulting, and M&A advisory. With more than 25 years of experience in the wealth management industry, Frank brings a unique perspective rooted in his early career as a financial advisor and branch manager at major firms including Morgan Stanley, Smith Barney, and Prudential Securities.

Since founding Elite Consulting Partners in 2011, Frank has led the firm to complete thousands of advisor transitions, helping practices grow, scale, and realize their enterprise value. Under his leadership, Elite has become a trusted resource for financial professionals navigating the complexities of independence, firm movement, and succession planning.

Frank is also the host of the popular industry podcast Advisor Talk with Frank LaRosa, where he shares unfiltered insights on trends shaping financial services, advisor success stories, and interviews with top leaders in the space. He is a member of the Forbes Business Council and author of the book Counterpunch: How to Fight Back and Win as an Advisor, offering guidance for advisors looking to build resilient and impactful practices.

Recognized for his “advisor-first” philosophy and strategic vision, Frank continues to serve as a sought-after voice in wealth management driving meaningful conversations around growth, innovation, and the future of the advisory profession.

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Navigating Transitions: The Advisor Flight Plan

Navigating Transitions: The Advisor Flight Plan with Jeff Ambrose (Ep. 84)

Advisor, Business, Coaching, Consulting, Education, Finance, Financial, Uncategorized, , , , , , , , , , , , , , , , ,

In this episode of the Always On Podcast, host Duncan McPherson sits down with Jeff Ambrose to discuss the “advisor flight plan.” This strategic framework is designed to help financial advisors transition smoothly to new environments. Jeff shares his expertise on the evolving financial landscape and the importance of aligning professional settings with personal and client goals.

Discover the key elements of the “advisor flight plan” for a seamless transition.

Key Takeaways:

  • Conduct effective due diligence and make informed decisions.
  • Understand the role of client advisory councils in strengthening client relationships.
  • Explore the benefits of focusing on future opportunities rather than past limitations.

Tune in to gain insights on navigating professional transitions with confidence and clarity.

Resources:

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Connect With Jeff Ambrose:

About Our Guest:

Jeff Ambrose has 20 years of experience in the financial services industry working with successful advisory teams through his wholesale relationships. He has consistently met and exceeded goals in every aspect of his career; growing revenue with existing clients, attracting new clients, and turning around failing territories resulting in consistent promotions leading up to Senior Vice President and, most recently, Partner.

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AI-Powered Leadership for Advisors: Habits, Culture, and Workflows (Ep. 83)

Advisor, Business, Coaching, Consulting, Education, Finance, Financial, Uncategorized, , , , , , , , , , , , , , , , , , , , ,

In this Always On episode, Duncan MacPherson and Chris Jeppesen, Chief of Advisory Practices at First Trust, cut through the noise to show how modern advisory leadership blends clear operating rhythm, role clarity, and intentional culture, with AI as a practical tool to compress research, sharpen meeting prep, and turn ideas from books like Good to Great, Traction, and Atomic Habits into daily workflows that scale client loyalty and growth.

Key takeaways:

  • Establish a simple weekly leadership cadence to align priorities and decisions.
  • Define roles by outcomes, handoffs, and KPIs so accountability is unambiguous.
  • Segment service to set expectations, elevate experience, and protect capacity.
  • Use AI to prep agendas, summarize meetings, and automate follow-ups inside your CRM.

Resources:

Promotions:

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Connect With Chris:

About Our Guest:

Chris Jeppesen is the head of advisory practices at First Trust, a firm known not only for its robust investment product line which includes UITs, ETFs, SMAs, and VAs (to name a few) but also for its commitment to the growth of financial advisors. First Trust has dedicated many years to finding (and investing in) creative ways to help financial advisors grow their practices. Chris’ goal over the last 18 years has been to give financial advisors the tools to develop an efficient business model focused on building long-term client trust and loyalty. Chris is also the co-author of The Advisor Playbook and The Blue Square Method.

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The Mentor-Protégé Dynamic: Building the Advisor of the Future with Sten Morgan (Ep. 82)

Advisor, Business, Coaching, Consulting, Education, Finance, Financial, Uncategorized, , , , , , , , , , , , , , , , , , , ,

In this episode of Always On, Duncan MacPherson sits down with financial advisor and entrepreneur Sten Morgan, author of The Seven Mindsets of Success. Together they explore the shifting demographics of the industry, the power of the mentor–protégé dynamic, and how younger advisors can break free from outdated models. Sten shares candid lessons from his own journey, including the importance of charging for ideas, becoming a better communicator, and creating client experiences that inspire long-term advocacy.

Whether you’re early in your career or an established advisor seeking to reinvent your practice, this conversation offers a roadmap for building relevance, resilience, and real value in a changing profession.

Key Takeaways:

  • Why the aging advisor demographic creates opportunities for the next generation
  • The mentor–protégé model and how both sides benefit from alignment
  • Lessons from The Seven Mindsets of Success and how to apply them
  • How to confidently charge for time and ideas—not just products or assets
  • The importance of communication skills in building trust and credibility
  • Practical strategies to elevate client meetings from routine reviews to engaging strategy sessions

Resources Mentioned:

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Connect With Sten Morgan:

About Our Guest:

Sten Morgan is one of the country’s leading voices helping financial advisors think and act differently. He is the founder of Legacy, a multi-million dollar financial planning firm based in Franklin, Tennessee, built on a planning-first model that prioritizes proactive strategy and leadership.

He also founded the Elite Advisor Network, where he coaches thousands of advisors nationwide to increase their value, communicate with confidence, and reach their potential, faster.

Sten was named one of Investment News’ 40 Under 40 top advisors at the age of 30. He has since redefined what it means to be a modern advisor—leading with planning, building intentional businesses, and helping others do the same.

He’s the author of three industry-shaping books: 7 Mindsets of Success, Value First Prospecting, and Wish I Knew That Sooner. His frameworks and thought leadership have been featured in ThinkAdvisor, and on stages across the country.

Sten is known for challenging the status quo, helping advisors recognize and reach their full potential.

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Scaling Smart: Process, People and the Promise of AI with Kevin Bishopp (Ep. 81)

Advisor, Business, Coaching, Consulting, Education, Finance, Financial, Uncategorized, , , , , , , , , , , , , , , , ,

In this episode of the Always On Podcast, Duncan MacPherson reconnects with Kevin Bishopp, Vice President at First Trust, to explore the four key stages in an advisor’s business evolution: growing, teaming, scaling, and exiting. They unpack how AI is reshaping productivity, client experience, and enterprise value, and why execution and process are the real differentiators for future-ready professionals.

Highlights:

  • How AI boosts capacity, consistency, and client impact
  • The importance of process in scaling and succession
  • Why focusing on your niche builds referability
  • Practical steps to make your business sale-ready

Whether you’re just getting started or thinking about your eventual exit, this conversation offers powerful insights to help you stay intentional and future-ready. Tune in to learn how to harness AI, refine your process, and build enterprise value at every stage of your business evolution.

Resources:

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Connect With Kevin Bishopp:

About Our Guest:

Kevin Bishopp is a Vice President and Performance Coach for the Advisor Consulting Group at First Trust. His focus is the best practices and mission-critical strategies that propel professionals/firms to be truly unique within the industry. His insights into key metrics, resource allocation, team structure, marketing and client acquisition equip professionals/firms to make high-quality strategic decisions that can generate dynamic results. Prior to joining First Trust, Kevin spent 12 years with Russell Investments, where he held positions as Director of Practice Management, RIA Channel Head and Business Development Director. In those roles, he focused on coaching, content creation, sales management, national account management, and business development. Before joining Russell Investments, Kevin spent 5 years as a wealth manager for The Bishopp Group LLC, a family-owned wealth management practice. In 1994, he started his career in financial services as an associate for Principal Financial Group. Kevin holds an MBA from the Michael G. Foster School of Business at the University of Washington and a BA in Finance from Eastern Washington University.

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Levelling Up Your Business with Chris Garcia (Ep. 80)

Advisor, Business, Coaching, Consulting, Education, Finance, Financial, Uncategorized, , , , , , , , , , , , , , , , , , ,

How do you build a business that grows without losing its soul?

In this episode of the Always On podcast, I sit down with Chris Garcia, Private Wealth Advisor and CEO of The Azimont Group, a private wealth advisory practice of Ameriprise Financial Services, LLC.

Chris shares how he evolved from a solo advisor into a multi-advisor enterprise by focusing on process, stewardship, and a powerful brand narrative. With a team of 20 and growing, Chris has built a scalable, referable, and succession-ready business, by design.

🎧 In this episode, we explore:

  • Why process is your best defense against commoditization
  • The importance of articulating your professional contrast
  • How to create a brand that clients and advisors want to be part of
  • The difference between living your legacy and leaving one
  • How to scale without sacrificing the client experience

Whether you’re building a team, refining your process, or thinking about enterprise value, this episode is packed with insights you can act on right away.

Resources Mentioned:

Promotions:

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Connect with Chris Garcia

About Our Guest:

Leveraging a strong foundation in financial study and years of planning experience, Chris Garcia is dedicated to guiding clients on their path to financial independence, turning lifelong dreams into tangible, actionable accomplishments.

A graduate of Texas State University with a degree in Finance, Chris quickly discovered his calling in helping individuals build confidence in their financial futures. Through thoughtful planning and a client-first approach, he empowers people to move forward with clarity and purpose. With a team of professionals and a comprehensive process in place, Chris enables his clients to focus on what matters most, without being distracted by what’s outside of their control.

For important information on how Chris can interact with you on social media, please visit: www.ameriprise.com/social

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Scalable by Design: Lessons in Intentional Growth with Jimmy Lee (Ep. 79)

Advisor, Business, Coaching, Consulting, Education, Finance, Financial, Uncategorized, , , , , , , , , , , , , , , , , ,

In this episode of the Always On podcast, Duncan MacPherson explores the intersection of leadership, scalability, and client impact through a compelling conversation with Jimmy Lee, Founder and CEO of The Wealth Consulting Group, and an advisor who operates at both the strategic and client-facing levels of his firm.

Together, they unpack what it takes to build a business that is both transferable and transcendent.

Key takeaways include:

  • The advantages of having both a C-suite and client-facing perspective
  • Why being sale-ready is about structure, not timing
  • How to lead with values while still pursuing growth
  • The difference between running a business for clients and with clients
  • Reflections on intentional leadership, culture, and the long game of legacy

This conversation offers a rare look into how high-performing advisors align their business models with long-term outcomes, without sacrificing the human side of the profession.

Resources Mentioned:

Promotions:

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Connect with Jimmy Lee

About Our Guest:

Jimmy Lee is the founder and CEO of The Wealth Consulting Group (WCG).   WCG is a hybrid RIA consisting of 43 branch locations and 123 advisors affiliated with the firm with over $8.5 billion in assets under advisement as of 5/31/25.

WCG’s purpose is “Making Life Better” with a mission of helping financial advisors spend 80% of their time in their genius.  The company’s vision is to help 100,000+ lives with an effortless one stop wealth management experience.  WCG is an award winning firm being named as a leader by USA Today, Newsweek, Financial Advisor Magazine, Citywire, Investment News, etc.

Jimmy is a fixture in the tier one financial media as a regular on networks such as CNBC, Fox Business, Bloomberg, Reuters, BBC News, BNN Bloomberg, etc.  He has also been profiled in the Wall Street Journal, quoted by many financial publications, is a regular contributor for Kiplinger, and a Best In State financial advisor by Forbes.  He resides in Las Vegas.

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Engineering a Sale-Ready Business: The Playbook behind Boyce & Associates’ Success with Eric Boyce and Kelly Griggs (Ep.78)

Advisor, Business, Education, Finance, Financial, Uncategorized, , , , , , , , , , , , , , , , , , ,

What if your business could grow, evolve, and even be sold… without being dependent on you?

That’s exactly what Eric Boyce and Kelly Griggs of Boyce & Associates Wealth Consulting are building. In this episode, they unpack how they’ve methodically engineered their business for scalability and succession, turning ideas from The Blue Square Method into real-world results.

They’ve gone beyond client service, they’ve built a client experience that’s proprietary, repeatable, and deeply embedded into their culture.

Here’s what we covered:

  • How they transformed best intentions into a living, breathing playbook
  • The steps they took to professionalize their onboarding and service workflows
  • Why process, not personality, is their greatest asset
  • How the P3 Approach (Protect, Plan, Prosper) underpins their entire client journey
  • What advisors can learn about creating transferable value and long-term continuity

If you’re working toward building enterprise value, or just looking to elevate your structure, this episode will give you a clear look at what that progression can look like.

Resources Mentioned:

  • The Blue Square Method: www.paretosystems.com/#the-blue-square-method

Promotions:

  • Pareto Systems Coaching for Financial Advisors: www.paretosystems.com

Connect With Duncan MacPherson:

Connect with Eric Boyce and Kelly Griggs of Boyce & Associates Wealth Consulting:

About Our Guests

Eric Boyce is the Founder, President and CEO of Boyce & Associates Wealth Consulting, Inc. and Boyce & Associates Business Valuations, LLC. Eric has worked in finance, treasury management, investment research, and portfolio management since 1991 and has served in various leadership capacities during his 30+ year professional career.

Eric earned his B.B.A. in Finance from the University of Texas at Austin and his M.S. in Finance from the University of Texas at Dallas. Eric earned his Chartered Financial Analyst (CFA) designation from the CFA Institute and previously completed the Non-Qualified Plan Adviser (NQPA) program sponsored by the National Association of Plan Advisors (NAPA). He also earned the designations of Chartered Investment Counselor (CIC) and Certified Cash Manager (CCM). He is an active member and past President of the CFA Society of Austin. He is a member of the National Association of Certified Valuators and Analysts (NACVA), the National Association of Insurance and Financial Advisors (NAIFA), and the Society of Financial Service Professionals (FSP).

Eric is also very active in his community. He currently serves on the City Council for the City of Cedar Park (TX), having previously served as President of the Cedar Park Economic Development Corporation and as Chairman of the city’s Planning & Zoning Commission. Eric is also a member of the Board of Trustees for the Cedar Park Regional Medical Center. He also serves as a senior member of the joint Investment Committee for the Ascension Seton Hospital and Dell Children’s Medical Center Endowment Funds and previously as Treasurer and Investment Committee Chair for the Catholic Foundation for the Diocese of Austin.

Eric has been married for 32 years to Joanne, and they have two adult children.

Kelly Griggs serves as the Vice President of Financial Planning for Boyce & Associates Wealth Consulting.

As a Financial Advisor, she holds multiple advanced licenses including Wealth Management Specialist and Chartered Retirement Planning Counselor.

She is especially energized by guiding women on how to plan a secure retirement and truly own their financial footing in life.

Kelly is also the Founder and President of Networking BossBabes, a 501c3 nonprofit for women business owners in the Austin area.

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In this episode of the Always On Podcast, Duncan MacPherson sits down with Whit Lanier, CEO and Co-founder of Amplify Reviews

The Power of Reviews: Unlocking Advocacy and Compliance with Whit Lanier (Ep. 77)

Advisor, Business, Education, Finance, Financial, Uncategorized, , , , , , , , , , , , , , , , , , , ,

In this episode of the Always On Podcast, Duncan MacPherson sits down with Whit Lanier, CEO and Co-founder of Amplify Reviews, to unpack the growing role of client testimonials in financial services. As trust continues to shift online, reviews have become more than just social proof, they’re a scalable strategy for activating advocacy, attracting ideal clients, and staying compliant.

They discuss how financial professionals can build a review process that’s automated, compliant, and genuinely impactful. Whether you’re just beginning to explore online reviews or looking to refine your current strategy, this episode provides a practical playbook.

Topics covered include:

  • How online reviews act as “referral rehearsals” and support client advocacy
  • The role of testimonials in building professional contrast and client trust
  • What advisors need to know about SEC rules and compliance-friendly language
  • Why reviews are one of the most powerful authority signals for SEO
  • Ways to integrate review requests into onboarding and review meetings
  • The difference between one-off campaigns and long-term, automated strategies

Resources:

Connect With Duncan MacPherson:

Connect with Whit Lanier:

About Our Guest

Whit Lanier is the CEO and co-founder of Amplify Reviews – a platform focused on helping financial advisors embrace online reviews on their own terms.

A serial entrepreneur, Whit’s previous start-up was the leading healthcare technology vendor for enabling hospitals to publish verified patient ratings and reviews. That company was acquired at the end of 2014, and by 2021 the platform had processed over 60 million patient reviews for 400 of the country’s largest health systems.

Whit’s career spans management consulting, marketing, product marketing, product management, and executive/general management roles. Whit holds a bachelor’s degree from Vanderbilt University and an MBA from the Kellogg School of Management at Northwestern University.

Outside of Amplify Reviews, Whit plays bass guitar in a local Atlanta rock and roll band (Penny Western) and holds a black belt in Brazilian Jiu Jitsu. He is married with three daughters and a mini-goldendoodle

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Volatility, Value, and Vision: How Leading Advisors Are Winning in Changing Times (Ep. 76)

Advisor, Business, Education, Finance, Financial, Uncategorized, , , , , , , , , , , , , , , , , , ,

In this episode of Always On, Duncan MacPherson welcomes back Chris Jeppesen, Chief of Advisory Practices at First Trust, for a timely conversation rooted in real-world field experience. As volatility continues to test the industry, the best financial advisors aren’t retreating, they’re leaning in. Duncan and Chris unpack how the most effective teams are embracing this environment as a catalyst for deeper relationships, elevated leadership, and long-term enterprise value.

They explore the mindset and tactical shifts that top performers are making, from transitioning toward advice-centric models and AI adoption, to scaling their practices without diluting the client experience. The conversation also addresses the advisor’s personal evolution, with insights on leadership, strategic planning, and legacy-building.

Key takeaways include:

  • How to “value stack” with proactive communication, personalized planning, and future-focused conversations
  • What advisors must do now to stay ahead of shifting client expectations and emerging competition
  • Why AI isn’t optional, and how to use it to develop IP, scale client acquisition, and enhance team efficiency
  • Leadership, delegation, and building a business that creates both freedom and fulfillment

Resources:

Connect With Duncan MacPherson:

Connect With Chris:

About Our Guests:

Chris Jeppesen is the head of advisory practices at First Trust, a firm known not only for its robust investment product line which includes UITs, ETFs, SMAs, and VAs (to name a few) but also for its commitment to the growth of financial advisors. First Trust has dedicated many years to finding (and investing in) creative ways to help financial advisors grow their practices. Chris’ goal over the last 18 years has been to give financial advisors the tools to develop an efficient business model focused on building long-term client trust and loyalty. Chris is also the co-author of The Advisor Playbook and The Blue Square Method.

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